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An AI call center agent picks up the phone, works out what the caller wants, and answers in a synthetic voice. The technology is ready. The part most teams get wrong is everything around it. read more
20 min read | Aug 18 | Michał Włosik
Give one AI agent forty tools, a 6,000-word system prompt, and responsibility for billing questions, shipping questions, product recommendations, and refund policy, and... read more
22 min read | Aug 17 | Michał Włosik
Adopting conversational AI is easy now. But adoption is no longer the interesting question. Stanford HAI's 2026 AI Index found that 88% of organizations now use AI in at... read more
13 min read | Aug 17 | Michał Włosik
Your support queue is full of the same twenty questions. Where is my order and how do I reset my password, arriving a few hundred times a week, while the tickets that... read more
21 min read | Aug 17 | Michał Włosik
Drift pricing used to start at approximately $2,500 per month, commonly presented as a $30,000 annual commitment for the Premium plan. Advanced and Enterprise plans... read more
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