Entities are like dictionaries used by the bot to provide personalized and accurate responses to specific topics.
They allow you to extract important information from the ongoing conversation, such as phone numbers or email addresses. You can use entities to ensure that your bot captures essential data accurately.
How does it work?
The bot uses entities to check the answers from your visitors. They can help create custom validation. For example, you can use them to determine which category of product to show the customer. When you ask the user what product they’re interested in, the bot might receive different responses like “Laptop”, “PC”, or “Gaming computer”. All of these belong to the category “Electronics”. Entities come in handy here. When you validate these responses using an entity (let’s call it “ShopCategory”), each of these three responses will automatically be saved as “Electronics”, saving both your and your customer time.
Check out the way the attributes work with entities in our video tutorial.
You can also see how easy it is to use them along the bot flow and make your chat more personalized in this video.
Check out the way the attributes work with entities in our video tutorial.
You can also see how easy it is to use them along the bot flow and make your chat more personalized in this video.
You can create as many entities as you need. To save time, you can also use system entities that are available and ready to use. You can check the list of available system entities to see if any of them meet your needs.
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