Let’s face it, chatbots are no longer a new concept. They have already become a popular solution for businesses looking to streamline their operations and improve customer experience. With their versatility and ability to serve various purposes, chatbots are used in... read more
Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more
The most significant part of increasing chatbot engagement is getting your audience comfortable talking to robots. With substantial aspects of online businesses becoming increasingly automated daily, ensuring your bot engages with potential customers properly is a fundamental... read more
There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer helpline, because I needed to be made to feel ignorant by someone much younger than me.” With a properly... read more
Technology has revolutionized the way businesses operate and interact with customers. Access to advanced tools and data has simplified the workflow, leading to a more targeted and engaging approach to customer acquisition. But this is only the beginning. It’s not... read more
Millennials show a strong preference for self-service options and the ability to handle customer service issues themselves. Businesses have known this for years and have sought new ways to meet this demand. AI Chatbots are ideal for providing the fast, personalized... read more
Having a quality email list is a great way to grow your brand. Of course, building a legitimate email list takes some time and effort. The good news? You can streamline the process and get a little help from automated chatbots. Yes, we’re talking about those... read more
The holiday season is going to feel different this year. Many fewer consumers are going to hunt for products in physical stores to stay away from crowds. But that doesn’t mean they’re going to purchase less. Data shows that during the 2008 recession, contrary to predictions, many... read more
You’re a customer trying to get help from a company. You’ve searched their website for answers, but nothing fits your problem. You try calling their support line but are put on hold for what seems like forever. Finally, you try their chat feature, hoping for a quicker... read more
The history of artificial intelligence dates back to ancient Greece. Philosophers of that time were already wondering whether intelligent machines could perform human thinking. This question has been with humankind for centuries. The answer to it came in 1955, when Herbert Simon... read more
Have you ever had a bad experience with a chatbot? There are over 300,000 bots on Messenger, so the odds are pretty good that you’ve chatted with at least one that wasn’t quite ideal. Maybe it got lost and wasn’t able to finish the conversation. Maybe it gave... read more
Buttons are simple, clickable elements that a bot may send to users to showcase different options. If created well, they can significantly improve the user experience. However, if implemented carelessly, they can really stir things up. What to pay attention to while creating your... read more
Chatbots: your next best CX friend You could be forgiven for feeling like the rise of chatbots happened overnight. It wasn’t even long ago that human-powered live chat was thought of as a tertiary feature (one that rarely even featured on websites, let alone one that could... read more
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